Apology over continuing Manxnet mail problems

Manx Telecom says problems with it's manx.net mail service will continue until the end of this week.

The company took to social media today to apologise for the disruption this week.

It says planned maintenance by a supplier created more problems than it expected, with customers complaining they can't log in.

And MT adds although the work was due to finish today, it's now likely to be completed at the end of the week.

1/4 We apologise to customers who have experienced service issues while our supplier Atmail has carried out planned maintenance on the https://t.co/ZQFodEiXNJ email platform. pic.twitter.com/AePxqdLIdM

— Manx Telecom (@manxtelecom) June 2, 2021

2/4 As a result of this work, which will ultimately improve reliability, a small number of customers have experienced service issues with their emails. We regret that access to mailboxes has been more disruptive than anticipated.

— Manx Telecom (@manxtelecom) June 2, 2021

3/4 Customers with https://t.co/ZQFodEiXNJ email addresses are reminded that they should log in using either https://t.co/VlPNsXPj6H or via webmail at https://t.co/PnwTJSKT8S. The previous login address of https://t.co/Rafz6SQoB4 has now been phased out.

— Manx Telecom (@manxtelecom) June 2, 2021

4/4 The maintenance work was due to complete today, 2nd June, but will continue until the end of this week. We apologise to those affected and thank all of our https://t.co/ZQFodEiXNJ customers for their patience. For any further updates please visit https://t.co/DmwImROyws

— Manx Telecom (@manxtelecom) June 2, 2021