The Manx public is being asked to feedback on plans to review the complaints process for health and social care services.
It would involve a major overhaul of the system promising more transparency, accountability and assurance.
The Manx government said the changes would mean that "complaints are welcomed in a positive way, investigated fairly and given fair and accountable responses".
The consultation also sets out plans to have straight-forward complaints dealt with within 20 days and "to establish a culture of learning" to prevent the same mistake happening twice.
You can give your feedback on the proposals here.
If you made a complaint about health or social care services in the Island, how would it be handled?
— Isle of Man Government (@IOMGovernment) September 7, 2021
When something goes wrong, how are things put right?
We are all patients or service users at some time in our lives – so these questions matter!
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